Metrolink’s Mission, Vision, Values and History
Our aim is to offer rail transportation that is safe, on-time, connected, convenient, clean, environmentally friendly, customer-centric and provides the best value to Southern Californians.
Mission to Excellence
Our Mission to Excellence is the Metrolink employee and contractor co-worker journey to provide world-class safety and service. Through fulfilling its Mission to Excellence, Metrolink will become an industry leader and model for other public agencies.
As Southern California’s commute of choice, Metrolink will play a strategic role in meeting the region’s transportation needs and will be the top commuter railroad in the nation.
People: Everything we do demonstrates an appreciation for quality of life, and every act values the lives of our employees, contractor co-workers, customers and communities.
Safety: Safety is foundational.
Quality: We operate on best practices and principles with a continued focus on providing high quality service to our customers every day on every ride.
Efficiency: As responsible stewards of public funds, we embrace innovative solutions and continuous improvement for the lowest cost and most efficient operations.
Growth: We continuously seek creative, progressive and collaborative solutions to promote investment, develop partnerships and increase capacity to improve the mobility of Southern Californians.
Metrolink is governed by the Southern California Regional Rail Authority (SCRRA), a joint powers authority that was formed in 1991 and comprises five county agencies that were tasked with reducing highway congestion and improving mobility throughout Southern California: Los Angeles County Metropolitan Transportation Authority (Metro), Orange County Transportation Authority, Riverside County Transportation Commission, San Bernardino Associated Governments and Ventura County Transportation Commission. SCRRA created Metrolink in October 1992 to fill a void in Southern California’s transportation infrastructure. Our organization has served as the link between six Southern California counties by providing commuters seamless transportation connectivity options. Metrolink has grown tremendously during our 19 years in service, expanding from three service lines, 12 stations and a little more than 5,000 daily passengers to seven service lines, 55 stations and 40,000 daily passengers, all over a 512 route-mile network.
Amtrak, one of our major contractors, supplies the train and engine crews who operate our trains. Amtrak was a Metrolink contractor since our 1992 inception until 2005 when we awarded a contract to Connex.
Since 2008, Metrolink implemented several safety enhancements in its mission to become the safest commuter railroad in the nation. They include: