Careers

Director, Operations 

Salary Q:  $119,519-$153,130-$186,741 

POSITION

The Southern California Regional Rail Authority, operator of the METROLINK Commuter Rail System, is seeking a Director, Operations who will provide leadership and oversight for the safe and efficient operations of the commuter rail service and for the day to day management of the Operations Department. This position is located in SCRRA’s Pomona office at 2558 Supply St., Pomona.

DUTIES 

Under the leadership of the Chief Operations Officer, this position is responsible for the following:

• Direct the operations and functions of the Field Operation team.
• Direct the security function.
• Direct the scheduling function.
• Ensure the delivery of safe, efficient and convenient commuter rail service every day.
• Manage the operations and functions of commuter rail operations to ensure services are operating at maximum efficiency.
• Direct, manage and supervise personnel and the commuter rail operations through various service contractors and within the Operations Department.
• Monitor departmental budgetary performance and make necessary adjustment to achieve budget compliance.
• Interface with other transit services in order to coordinate convenient connecting services for passengers.
• Manage and negotiate contracts with service providers such as freight railroads to ensure on time performance.
• Analyze contracts for compliance with State and Federal laws and consistency with the goals of the Authority.
• Review, analyze and monitor contractor performance continually to ensure compliance with contract terms and conditions and technical requirements.
• Direct corrective action and contract changes.
• Prepare and review a variety of reports on the performance and operation of the functional areas within the Operations Department.
• Identify operating problems and inefficiencies, and report issues involving department activities and recommend/implement courses of action.
• Coordinate activities of the Operation Department with other SCRRA departments.
• Plan future direction for the work units of the Operation Department.
• Ensure staff compliance with policies, procedures, regulations and federal laws;
• Conduct/review performance appraisals, coach staff, and develop staff competencies in accordance with the agency’s Performance Management System and organizational goals;
• Build team cohesiveness by establishing, communicating and reinforcing shared values and norms;
• Create a work environment that encourages excellence, rewards performance and embraces change;
• Maintain relationships with appropriate railroad or functional industry partners and stay current on relevant issues, practices and procedures;
• Perform other related duties as assigned. 

MINIMUM REQUIREMENTS

• High school diploma or GED, Bachelor’s degree is preferred.
• Ten or more years of experience applying a variety of commuter rail operations principles and practices to situations within a railroad organization.
• Minimum of eight years of experience in a senior-level management position supervising subordinate staff.
• Must be experienced in dealing with many different operational, safety and security issues at one time.
• Demonstrate prior work experience to show that the future oversight exercised will be conducted in accordance with the applicable federal, state and local regulations.
• Prior work experience that shows accomplishments that enhance results by ensuring that problems are prevented through analysis, measurement and process improvements, and shows a genuine interest in helping direct reports and others across the organization.
• Maintain relationships with appropriate railroad or functional industry partners and is current on issues, practices and procedures.
• Knowledgeable of business and financial management concepts, principles and practices including principles of developing, reviewing and conducting performance evaluations to determine whether there is a contribution toward achieving the Authority’s goals.
• Prior work experience developing and managing a budget.
• Demonstrate an understanding of how to provide superior value to SCRRA customers and make each interaction with internal and external customers a positive one.
• Understand the public service environment; knowledge of SCRRA mission, objectives and business model.
• Possess strong supervisory and management skills, and oral and written communication skills to communicate at various levels throughout the organization and the community.  
• Familiar with contract management and administration.
• Must be able and willing to build team cohesiveness by establishing, communicating and reinforcing shared values and norms.
• Create a work environment that encourages excellence, rewards performance and embraces change.
• Must demonstrate the ability to have a sense of common purpose beyond the day-to-day task.
• Demonstrate that he/she will proactively provide clear direction and policies to eliminate or reduce potential conflicts.
• Develop process improvement strategies.
• Proficient in Microsoft Office Suite including Excel spreadsheets.
• Valid Class C Driver’s License with a satisfactory driving record of no more than three moving violations and no DUI’s within the last three years.
• Work at heights up to 40 feet.
• Move objects weighing up to 50 pounds.
• Frequent exposure to freight, passenger rail and vehicular traffic.
• Frequent exposure to electrical, weather, mechanical and physical hazards.
• Work irregular hours, nights, and weekends when necessary.

HOW TO APPLY

Please submit resume to jobs@scrra.net

EXTERNAL CANDIDATES:

Following a review of resumes and/or applications, only those applicants who meet minimum requirements will be invited to continue in the selection process.  Eligible applicants will be notified of the exact time and place of assessments and interview.  Candidates will be interviewed to determine their relative knowledge, skills and ability in job related areas. Offers of employment may be contingent upon successful completion of a reference check, including degree verification, criminal records check, and drug test provided through SCRRA.

If you believe you possess a disability that requires accommodation for the testing process, please provide notice with your application materials or call Human Resources at (213) 452-0417. Proper supporting documentation may be requested by SCRRA in order to accommodate special needs of candidates.

NOTE:  The provisions of this bulletin do not constitute an express or implied contract and may be modified or revoked without notice.

EQUAL OPPORTUNITY EMPLOYER

EEO/AA

After reviewing our openings and if you meet the minimum requirements, please click the “Apply” button at the bottom of the job announcement and attach your resume.