Metrolink 20th Anniversary Report Page 46

The customer will continue to remain a top priority for the agency. The agency will always be receptive to
rider feedback about ways to improve their Metrolink experience. We know that if it weren't for you, our
riders, voicing your need for commuter rail service in our region, Metrolink would not exist.

As unstable gas prices continue to plague the region and more and more people flock to Southern
California and crowd freeways that struggle to handle the extra capacity, the need for public transportation
solutions has never been greater.

Metrolink is positioning itself to take on a more prominent role in the region by finding new ways to meet
the region's demands. The agency will make enhancements to its infrastructure and fleet to improve our
level of service for commuters. Our member agencies and other regional transportation providers are
working on projects that will enable Metrolink to expand its service to more communities:

SANBAG (San Bernardino Associated

Governments) will extend service from San
Bernardino east to Redlands by 2018, allowing
Redlands residents and communities as far as
Loma Linda, Highland and Yucaipa to have easy
access to Metrolink's services.

RCTC (Riverside County Transportation

Commission) is leading the effort to extend
Metrolink commuter rail service approximately
24 miles southeast of Metrolink's 91 Line. The
estimated construction cost for the service
extension, called the Perris Valley Line Commuter
Rail Project, is $250 million. The project will

include four new stations between downtown Riverside and south Perris, providing an alternative

for commuters who want relief from the heavily congested Interstate 215 that runs parallel to the
planned extension.

OCTA (Orange County Transportation Authority) is spearheading plans for construction of a new

Metrolink station in Placentia along the 91 Line to accommodate increasing ridership; construction
begins in late 2013.

BNSF (Burlington Northern Santa Fe Railroad), with whom Metrolink shares track, is working with

Caltrans on a 15-mile main line track expansion (the Triple Track Project) between Commerce and
Fullerton that will lay a third track next to the existing track. The project will give Metrolink more
flexibility to recover from service interruptions, translating into fewer delays to passengers. It will also
reduce the number of trains using the same track, improving safety and on-time performance.

What's next

CHAPTER