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Refunds


Metrolink tickets are non-refundable and non-replaceable. However, refund requests are considered under certain conditions.

One-Way tickets, Round-Trip tickets, and Weekend Day passes are non-refundable. Exceptions are considered on a case-by-case basis (see Conditions for Refund Consideration below).

Lost or damaged fare media is non-refundable.

All refund requests must include the original Metrolink ticket or pass.

Note: Compensation for service disruptions are issued for qualifying delays under the Quality Service Pledge.


Conditions for Refund Request Consideration

Approved Monthly and 7-Day Pass requests are subject to the following regulations:

7-Day Pass refund regulations:


Refund Request Procedure

If you purchased a mobile ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.

    Click here: Refund Request Form

If you purchased a paper ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.
    Click here: Refund Request Form
  2. Send the applicable "Required Information" below, via U.S. mail, to Metrolink Ticket Refund Request, P.O. Box 531776 Los Angeles, CA 90053-1776, within five business days (postmarked) of completing the Metrolink Refund Request Form. We do not consider refund requests until we receive the original ticket or pass. All requests are subject to proration.

    Required Information:
    • All original Metrolink ticket(s) along with a copy of the refund request verification email (automated email that you receive after completing the Request Form).
    • If you purchased the wrong ticket/pass, submit the incorrect fare along with a copy of the correct fare—requests are denied if we do not receive a copy of correct fare.
    • Any other documents that support the request, such as a copy of bank statement, if overcharged.
    • If ticket(s) were purchased with a credit/debit card, include the following:
      1. Transaction receipt
      2. First and last four (4) digits of the credit/debit card used for purchase

Note: Refunds may take 4-6 weeks for processing. For additional information regarding refunds, please call 800-371-LINK (5465).

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