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Metrolink Shows the Love with Rider Appreciation Day

Thursday February 14, 2019

LOS ANGELES – Valentine’s Day is known as the day of romance and Metrolink is showing the love to its riders today by meeting customers on all lines with sweet treats and a new text feature that adds convenience to the daily commute. Riders can text Metrolink at 1-800-371-5465 (LINK).

“Today we are thanking our riders with Valentine’s Day candy throughout the six-county system and we’re also offering an easier to way get information through our new Text Metrolink feature that provides real-time information through 1-800-371-5465,” said Metrolink CEO Stephanie Wiggins. “Customers tell us that getting information from a text number is easier than logging into a website for things like up-to-date arrivals and departures. A dedicated staff receives the text and answers in a timely manner.”

Metrolink regularly engages riders on how best to improve service and the topic of text messaging was one of the top suggestions. Customers can also use the Text Metrolink feature for general questions, inquiries about fares or to report safety or security concerns in privacy and receive a prompt response.

The Text Metrolink service is available during regular customer service hours, Monday – Friday, 6 a.m. – 10 p.m. and Saturday and Sunday from 6:30 a.m. – 8 p.m. Phone carrier texting charges may apply.

For more information about Metrolink, please visit www.metrolinktrains.com.

ABOUT METROLINK (www.metrolinktrains.com)
Metrolink is Southern California's regional commuter rail service in its 26th year of operation. Metrolink is governed by The Southern California Regional Rail Authority (SCRRA), a joint powers authority made up of an 11-member board representing the transportation commissions of Los Angeles, Orange, Riverside, San Bernardino and Ventura counties. Metrolink operates seven routes through a six-county, 538 route-mile network. Metrolink’s passengers travel approximately 441 million miles each year, making Metrolink the second busiest public transportation provider in Southern California. Metrolink is the third largest commuter rail agency in the United States based on directional route miles and the eighth largest based on annual ridership.

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